HanTon International USA Group Inc. ("we" and "us") is the operator of (https://leehanton.com/) ("Website"). By placing an order through this Website, you will agree to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to protect and set expectations for our service mutually.
1. General
Subject to stock availability. We try to maintain accurate stock counts on our Website, but from time to time, there may be a stock discrepancy, and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you and contact you about whether you would prefer to await restocking of the back ordered item or if you would prefer for us to process a refund.
2. Shipping Costs
Shipping costs are calculated during checkout based on the weight, dimensions, and destination of the items in the order. Shipping payment will be collected with the purchase. This price will be the final price for shipping cost to the customer.
3. Returns
3.1 Return Due To Change Of Mind
HanTon International USA Group Inc. will happily accept returns due to change of mind as long as a request to return is received within 30 days of receipt of the item and is returned to us in original packaging, unused, and in a resealable condition. Return shipping will be paid at the customer's expense, and they will be required to arrange their shipping. Once returns are received and accepted, refunds will be refunded to the buyer's original payment. We will notify you once this has been completed through email. (HanTon International USA Group, Inc.) will refund the value of the goods returned but will NOT refund the value of any shipping paid. View more on our refund policy.
3.2 Warranty Returns
HanTon International USA Group Inc. will happily honor any valid warranty claims, provided a claim is submitted within 30 days of receipt of items. Customers will be required to pre-pay for the return shipping. However, we will reimburse you upon a successful warranty claim. Upon return receipt of items for a warranty claim, you can expect HanTon International USA Group Inc. to process your warranty claim within 7 days. Once the warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in-store credit
(c) a replacement item will be sent to you (if stock is available)
4. Delivery Terms
Free Shipping On All US Orders(Except Alaska, Puerto Rico, Hawaii, and Guam).
Noted: The following times are all working days (Working days exclude weekends and any dates identified in holidays).
4.1 Transit Time Domestically
In general, United States(Except Alaska, Puerto Rico, Hawaii, and Guam), Order we ship Standard Express with $4.99 shipment feess. Domestic shipments are in transit for 2 - 8 days. International shipment time: 4-16 business days.
Alaska, Puerto Rico, Hawaii, and Guam, We ship Standard Express with $9.99 shipment feess. Domestic shipments are in transit for 2 - 8 days. International shipment time: 4-16 business days.
4.2 Transit time Internationally
Generally, Australia, Germany, Italy, Belgium, France, Poland, United Kingdom, Spain, Canada, Austria, Czechia, and Sweden. Free Shipping on Top Selling Orders.
Russia, Singapore, Japan, Thailand, South Korea, Malaysia, New Zealand, Ireland, Netherlands, Portugal, Hong Kong SAR, Israel, Saudi Arabia, United Arab Emirates, Denmark, Finland, Norway, and Switzerland. Order Value Over $149 Via Free Shipping, Order value between $0.00–$148.99 we ship Standard Express with $8.99 shipment feess. Orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected. We can offer a more specific estimate when you choose your courier at the checkout.
Mexico and Brazil Free Shipping.
- Mexico Shipping Time: 8-22 business days.
- Brazil Shipping Time: 14-35 business days.
4.3 Dispatch Time
Orders are usually dispatched within 2 business days of payment of the order. Our warehouse operates Monday - Friday during standard business hours, except on national holidays when the warehouse will be closed. In these instances, we ensure shipment delays will be kept to a minimum.
4.4 Change Of Delivery Address
We can change the address for delivery address requests at any time before the order has been dispatched.
4.5 P.O. Box Shipping
HanTon International USA Group Inc. will ship to P.O. box addresses using postal services only. We are unable to offer courier services to these locations.
4.6 Military Address Shipping
We can ship to military addresses using USPS. We are unable to offer this service using courier services.
4.7 Items Out Of Stock
If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.
4.8 Delivery Time Exceeded
If the delivery time has exceeded the forecasted time, don't hesitate to get in touch with us so that we can conduct an investigation.
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they can follow the progress of their shipment based on the latest updates made available by the shipping provider.
6. Parcels Damaged In Transit
If you find a parcel damaged in transit, please reject the parcel from the courier and contact our customer service. If the parcel has been delivered without your presence, please contact our online customer service within three days after the package delivered. Overdue orders will not be processed.
7. Duties & Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the Website.
7.2 Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in the destination country. This varies by country, and HanTon International USA Group Inc. encourages you to know these potential costs before placing an order with us. Suppose you refuse to pay duties and taxes upon arrival at your destination country. In that case, the goods will be returned to HanTon International USA Group Inc. at the customer's expense, and the customer will receive a refund for the value of the goods paid minus the cost of the return shipping. The cost of the initial shipping will not be refunded.
8. Cancellations
If you change your mind before receiving your order, we can accept cancellations before the order has been dispatched. Please refer to our refund policy if an order has already been dispatched.
9. Insurance
Parcels are insured for loss and damage up to the value stated by the courier.
9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
9.2 Process for parcel lost in transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
10. Customer service
For all customer service inquiries, please email us at support@leehanton.com